Spinner:
Both Phish fans and Springsteen fans became irate at Ticketmaster when they went to purchase tickets only to be redirected to TicketsNow--a secondary ticket site where "brokers" (or, as we used to call them, scalpers) offered up seats for hundreds of dollars above face value. This happened from the very moment tickets first went on sale. Oh and ... Ticketmaster owns TicketsNow.
On Wednesday, Springsteen fired off an open letter to Ticketmaster, condemning their actions. By the end of the day, Irving Azoff, CEO of Ticketmaster Entertainment, posted a response. It reads, in part, "While we were genuinely trying to do the right thing for fans in providing more choices when the tickets they requested from the primary on-sale were not available, we clearly missed the mark."
The letter, which apologized outright to Springsteen, his manager, his tour team and his fans, publicly states that Ticketmaster will never again link to TicketsNow "in a manner that can possibly create any confusion during a high-demand on-sale." Additionally, Ticketmaster will seek artist and venue approval before presenting a direct TicketsNow option from Ticketmaster.
So sleazy... Wait--isn't Irving Azoff The Eagles' manager? Hmm...
